April 18, 2016.
Dear Mr. Thornton:
I wish to express my family's sincere appreciation, gratitude and Thanks to you! We feel so fortunate that we had you to handle the recent sale of our mother's estate. As I mentioned to you, we chose you because our mom was impressed that you came every year with a calendar for her and then with follow- up phone calls over many years, she even knew you missed one year when you sent your son, also an agent, because you were ill. She felt that she had built a relationship with you and found you to be very pleasant. She had told us that it had to be you to sell her home if anything happened to her. We never questioned her instincts and as usual, she was right on. You were the best person to handle the sale of her home, without question. After her passing inJánuary 2016, I contacted you, you gave me detailed instructions as to how the real estate transaction would occur as I had never handled the sale of a home. Your knowledge and accuracy was absolutely excellent. You provided the family with a Fair Market Analysis and kept in contact with us frequently until we were ready to sell. We always felt confident you were looking after our best interests. You helped us get more for our home than we anticipated and within a 2-day margin! It is very obvious we had one of the best agents! We are so pleased. Also, despite some complex family dynamics related to the sale of the estate, your professionalism in handling each family member with respect will never be forgotten. You were amazingly tactful and gracious. Because of you, the sale of our family home went perfectly smooth in every way. I would highly recommend you to anyone.